RECEPTION MANAGER AND HOTEL ADMINISTRATION (RECEPTION ADMINISTRATORS AND MAIDS)

This job offer has expired.

The company is a hotel chain of 3, 4 & 5 star hotels.. The combination of traditional architecture, modern luxury and individual style adds charm and uniqueness to all hotels. The company offers high-quality service, guest satisfaction, and individual approach to them.

AT BEST RECRUITERS LTD

We offer full and professional level HR services, entirely free of charge for applicants, with licensed companies stable on the Bulgarian and European markets. Our long-standing business experience has shown how important personal attitude to each person is. That is exactly why we create a complete personal profile for our clients, which allows us to find the most suitable employee for it. We are your relationship with companies that keep their cadres.

Our employees are sent to verified customers only!

THE COMPANY OFFERS:

• Salary – 2577,38 BGN gross/2000 BGN net – during the season from 1st May to 30th September;
  Over 50% of pay for the rest of the year is provided by the employer under a signed agreement to work next year.;
• Vacancies -5;
• Workplace – Primorsko;
• Paid leave – 20 days;
• Opportunity to start the job immediately 

JOB DESCRIPTION:

You will perform the following working activities:

• To be responsible for the excellent service to hotel guests;
• Quality control of task completion by a deadline;
• Creating of monthly schedule and monitoring the implementation of the daily schedule;
• Creating references;
• Scheduling an hour for cleaning the rooms by maids;
• Monitoring the quality of the work of the reception administrators and hotel maids;
• Monitoring of payments, reports, and accounts;
• To carry out all daily activities as per hotel standards;
• To keep track of all booking, arriving guests, and their special needs;
• To be aware of all hotel rooms and prices;
• Ensuring a high standard of service and performance by the team;
• To carry out tasks assigned by the manager of the hotel to you;
• To be aware of all hotel services;
• Managing a team of reception – administrators and maids;
• To prepare booking reports, accounts, and invoices;
• Operating with Clock software;
• Administrating hotel teams, the reception, and maids;
• To organize the work of the maids according to the occupancy of the hotels;
• To work with a reservation system;
• To create reports for the maids and mark on the report which rooms are a priority for cleaning.
• Staff selection and training of staff;
• To delegate tasks between reception employees and maids;
• To motivate reception employees and maids;
• To resolve cases from hotel guests, with a smile and understanding, by phone, email, and face-to-face;
• To respond to hotel guest questions.

EMPLOYMENT REQUIREMENTS:

• Previous experience in all-inclusive;
• Higher education – Bachelor’s degree in Economics, Marketing, Tourism, Business administration, or other education related to the job offer;
• High professional culture;
• Professional and respectful behavior, individual approach, as well as flexibility and dedication to the guests, the hotel, and the team;
• Candidates with experience in international companies are with advantage;
• Precision, seriousness, responsibility;
• Experience with Clock Software;
• Tolerant attitude toward guests and colleagues;
• To have a good memory; 
• Excellent level of spoken and written English;
• It’s a must second western language;
• Skills for integrating new processes in work;
• Responsible and dedicated to your work;
• Making important decisions;
• Excellent de-escalation and problem-solving skills;
• Excellent ability to work in a team and independently;
• To be proactive towards the customers and the team;
• Multitasking;
• Delegation tasks skills.

MORE INFORMATION

If you want to apply for this job, please send us a detailed CV in English that includes all your work experience and the activities and responsibilities you have performed in the various positions. We will connect with only the approved candidates.

AT BEST RECRUITERS LTD have the following operating licenses:

Human Resources Agency License № 2282 for Bulgaria

Human Resources Agency License № 2283 for Europe

Licensed Personal Data Administrator No 427547

All data provided by you are protected under the law and will be used only for this selection.